{"xsrfToken":"d76e53c71556afbed83b22045a611536b4301eb1_lout","branding":{"id":"2","key":"rs","name":"Spatial Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e8fba","headerLinkHoverBGColor":"#1e8fba","headerBadgeColor":"#1e8fba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWUzYWY5LTdlNmYtNDJiOC1iMGQzLWUyM2UzOGU3YjdlNiI6WyJyZWFkIl19LCJleHAiOjE3MTQ2Mjg1MDMsIm5iZiI6MTcxNDYyNzkwM30.m3Q4-_53v683qRIDmJXZr8ZR2GoSSN6tZfA1N9_ZZ2c&client=84f7ff63-cc02-46db-8718-47d92d219971&mode=fit","logoId":"e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","userInitialAnnouncementHeader":"About the Spatial Help Centre","userInitialAnnouncementMessageWiki":"<p>An unscheduled outage has occurred for the Queensland Globe and GeoResGlobe applications.<br> Initial investigations have identified the cause of issue and we are working with our service providers to get them back up and running as soon as possible. We don’t have a timeframe at this stage.</p>\n<p>Please log a request with our support team if you have any questions.</p>\n<p>*********************</p>\n<p>The Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland). <br> <b>To get started type your question into the search bar above.</b><br> <a href=\"https://spatial-qld-support.atlassian.net/wiki/external/63373356/NmZmZjgyZDRmNzY1NDNiYzg0ZTMxOTJiZjRlOThlYzI?atlOrigin=eyJpIjoiMTU1MjQyNGI3MTUwNDEyZmExMGQ1NWJkNDc1YjliMWMiLCJwIjoiYyJ9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to sign up and why you should</a><br> <a href=\"https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to log in with a third-party account (e.g. Microsoft)</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","announcementHeader":"About the Spatial Help Centre","announcementMessage":"An unscheduled outage has occurred for the Queensland Globe and GeoResGlobe applications.\nInitial investigations have identified the cause of issue and we are working with our service providers to get them back up and running as soon as possible. We don’t have a timeframe at this stage.\n\nPlease log a request with our support team if you have any questions. \n\n*********************\n\n\n\nThe Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland). \n*To get started type your question into the search bar above.*\n[How to sign up and why you should|https://spatial-qld-support.atlassian.net/wiki/external/63373356/NmZmZjgyZDRmNzY1NDNiYzg0ZTMxOTJiZjRlOThlYzI?atlOrigin=eyJpIjoiMTU1MjQyNGI3MTUwNDEyZmExMGQ1NWJkNDc1YjliMWMiLCJwIjoiYyJ9]\n[How to log in with a third-party account (e.g. Microsoft)|https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d165fdb4-4745-4ca1-8232-4dbef107813b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNjVmZGI0LTQ3NDUtNGNhMS04MjMyLTRkYmVmMTA3ODEzYiI6WyJyZWFkIl19LCJleHAiOjE3MTQ2Mjg1MDMsIm5iZiI6MTcxNDYyNzkwM30.fwqr9c0SXN9cpudIynAVBU1T67LBb-Yn9jjB02wbf4M&client=84f7ff63-cc02-46db-8718-47d92d219971&height=300&mode=fit","bannerMediaApiFileId":"d165fdb4-4745-4ca1-8232-4dbef107813b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"rs","projectId":10000,"serviceDeskId":2,"name":"Spatial Customer Support","description":"<p>Submit an enquiry or access request to the Customer Support team</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"219","name":"Address data - questions or issues","descriptionHtml":"","callToAction":"Address data - questions or issues","introHtml":"<p>Ask a question about or report an issue with a Queensland address</p>","icon":10654,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[3],"key":""},{"id":"632","name":"Court Certificate - Imagery","descriptionHtml":"<p>Use this form to request imagery for a court proceeding. Information about what is provided and associated costs are here: <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates</a>. Processing time: once confirmed by the customer - 10 working days to full resolution.</p>","callToAction":"Court Certificate - Imagery","introHtml":"<p>Use this form to request imagery for a court proceeding. Information about what is provided and associated costs are here: <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates</a>. Processing time: once confirmed by the customer - 10 working days to full resolution.</p>","icon":10523,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[3],"key":""},{"id":"647","name":"General service request","descriptionHtml":"<p>Used by government employees for general questions that don't fit any of the other Government use only forms</p>","callToAction":"General service request","introHtml":"<p>Use this form for all other requests</p>","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[169],"key":""},{"id":"129","name":"How do I.....","descriptionHtml":"","callToAction":"How do I.....","introHtml":"<p>Ask us questions about how to do something or find something in a spatial application</p>","icon":10632,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[3,169],"key":""},{"id":"608","name":"Planet - QSat access request","descriptionHtml":"<p>By completing and submitting this form you agree to the <a href=\"https://www.forgov.qld.gov.au/property-land-and-infrastructure/view-qsat-satellite-images-of-queensland\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">QSat terms and conditions</a></p>","callToAction":"Planet - QSat access request","introHtml":"<p>Request access to Planet satellite imagery under the QSat initiative.</p>","icon":10503,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[169],"key":""},{"id":"650","name":"Purchase Imagery and LiDAR","descriptionHtml":"<p><b>Purchase</b> LiDAR less than 3 years old (see <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/data/topographic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pricing</a>) and digital imagery (see <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pricing</a>).</p>\n<p>For <b>free</b> LiDAR <b>older</b> than 3 years old go to <a href=\"https://elevation.fsdf.org.au/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Elvis - 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new topic request","descriptionHtml":"<p>This form should only be completed when a new TOPIC is required in the Queensland Globe or GeoResGlobe.<br class=\"atl-forced-newline\"> Do not submit this form unless all layers for your new topic have been added to the Queensland Globe or GeoResGlobe.<br class=\"atl-forced-newline\"> For more information on Globe topics see: <br class=\"atl-forced-newline\"> <a href=\"https://qldglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://qldglobe.information.qld.gov.au/help-info/topics.html</a> <br class=\"atl-forced-newline\"> <a href=\"https://georesglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://georesglobe.information.qld.gov.au/help-info/topics.html</a></p>","callToAction":"Qld Globe or GeoResGlobe - new topic request","introHtml":"<p>Request a new TOPIC in the Qld Globe or GeoResGlobe</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"639","name":"Qld Globe or GeoResGlobe - Shared map extension","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe - Shared map extension","introHtml":"<p>If you require a shared map to remain active for longer than 30 days please complete and submit this form.</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"637","name":"Qld Globe or GeoResGlobe layer requests","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe layer requests","introHtml":"<p>This form should be completed and submitted for Qld Globe or GeoResGlobe new layer requests or to update or remove existing layers.<br class=\"atl-forced-newline\"> Before submitting a request please note the publication timeframes.</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"646","name":"SiteScan ESRI Drone software - new user access request","descriptionHtml":"","callToAction":"SiteScan ESRI Drone software - new user access request","introHtml":"","icon":10744,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""},{"id":"643","name":"Spatial Information Resources (SIR) access request","descriptionHtml":"","callToAction":"Spatial Information Resources (SIR) access request","introHtml":"<p>This form should be used for SIR access-related requests.</p>","icon":10741,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[],"key":""},{"id":"648","name":"Spatial Portal Access request","descriptionHtml":"<p>This form should be completed if you require access to a restricted web service in the Spatial Portal.<br> This form is primarily intended for SISP members who need to request access to restricted Imagery or Elevation Services.</p>","callToAction":"Spatial Portal Access request","introHtml":"<p>Use this form to request access to the restricted web services in Spatial Portal.</p>","icon":10745,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"644","name":"Spatial Web Services - access request","descriptionHtml":"","callToAction":"Spatial Web Services - access request","introHtml":"<p>This form is hidden from the portal as it is for DASS Internal Use only</p>","icon":10742,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[],"key":""},{"id":"649","name":"Survey Plan Quality","descriptionHtml":"","callToAction":"Survey Plan Quality","introHtml":"<p>Used for requests forwarded from Titles Qld</p>","icon":10746,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Contact Us"},{"id":169,"name":"Government use only: access to systems and applications"}],"orderMapping":{"3":[129,221,220,219,650,132,632],"169":[634,608,640,129,221,647]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","appLinkName":"System Confluence","appLinkUrl":"https://spatial-qld-support.atlassian.net/wiki","spaceKey":"QSUITE","spaceName":"Spatial Application - 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