Jira Service Management

{"xsrfToken":"4a4dd3eb297b3de5a3a82fbc81a74c15687ff77d_lout","branding":{"id":"2","key":"rs","name":"Spatial Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e8fba","headerLinkHoverBGColor":"#1e8fba","headerBadgeColor":"#1e8fba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWUzYWY5LTdlNmYtNDJiOC1iMGQzLWUyM2UzOGU3YjdlNiI6WyJyZWFkIl19LCJleHAiOjE3MDIyMDg0NzEsIm5iZiI6MTcwMjIwNzg3MX0.GYk3JdW7-sg_89ZHdwYfLeW-ToRCNwIxttIk9lAKxeo&client=84f7ff63-cc02-46db-8718-47d92d219971&mode=fit","logoId":"e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","userInitialAnnouncementHeader":"About the Spatial Help Centre","userInitialAnnouncementMessageWiki":"The Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland). 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Information about what is provided and associated costs are here: <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates</a>. Processing time: once confirmed by the customer - 10 working days to full resolution.","callToAction":"Court Certificate - Imagery","introHtml":"Use this form to request imagery for a court proceeding. Information about what is provided and associated costs are here: <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates</a>. Processing time: once confirmed by the customer - 10 working days to full resolution.","icon":10523,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[3],"key":""},{"id":"129","name":"How do I.....","descriptionHtml":"","callToAction":"How do I.....","introHtml":"Ask us questions about how to do something or find something in a spatial application","icon":10632,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[3],"key":""},{"id":"650","name":"Purchase Imagery and LiDAR","descriptionHtml":"Purchase LiDAR less than 3 years old (see <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/data/topographic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pricing</a>) and digital imagery (see <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pricing</a>).\nFor free LiDAR older than 3 years old go to <a href=\"https://elevation.fsdf.org.au/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Elvis - Elevation and Depth - Foundation Spatial Data</a>","callToAction":"Purchase Imagery and LiDAR","introHtml":"Purchase LiDAR less than 3 years old and high resolution scanned or digital imagery.","icon":10468,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"608","name":"QSat access request","descriptionHtml":"By completing and submitting this form you agree to the <a href=\"https://www.forgov.qld.gov.au/property-land-and-infrastructure/view-qsat-satellite-images-of-queensland\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">QSat terms and conditions</a>","callToAction":"QSat access request","introHtml":"Request access to Planet satellite imagery under the QSat initiative.","icon":10503,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[3],"key":""},{"id":"220","name":"Report a data issue","descriptionHtml":"","callToAction":"Report a data issue","introHtml":"Have you identified a possible issue with our data, if so submit details of the issue using this form.","icon":10655,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[3],"key":""},{"id":"221","name":"Report a system or technical issue with a spatial application","descriptionHtml":"","callToAction":"Report a system or technical issue with a spatial application","introHtml":"Is one of our systems, applications or services not performing as you'd expect, submit the details using this form.","icon":10656,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[3],"key":""},{"id":"132","name":"Request spatial data","descriptionHtml":"","callToAction":"Request spatial data","introHtml":"Request access to free imagery, data or services","icon":10550,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"640","name":"Spatial Help Centre Access Request","descriptionHtml":"","callToAction":"Spatial Help Centre Access Request","introHtml":"Use this form to request access to the Spatial Information Jira instance as a Spatial Information staff member or a customer of a ‘restricted’ space.","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3],"key":""},{"id":"641","name":"Custom mapping request form","descriptionHtml":"","callToAction":"Custom mapping request form","introHtml":"","icon":10740,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"635","name":"eLVAS access request","descriptionHtml":"","callToAction":"eLVAS access request","introHtml":"Complete and submit this form to request access to the electronic Land and Vegetation Administration System (eLVAS)","icon":10737,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[],"key":""},{"id":"636","name":"eLVAS General Request","descriptionHtml":"","callToAction":"eLVAS General Request","introHtml":"Use this form for offer withdrawals, re-open cases, batch document deletion, change tenancy details, organisation correction etc.","icon":10738,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"642","name":"Large format plot request","descriptionHtml":"","callToAction":"Large format plot request","introHtml":"This form should be used to submit requests for A0 or A1 plotting","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"131","name":"Printing, copyright or licensing questions","descriptionHtml":"","callToAction":"Printing, copyright or licensing questions","introHtml":"If you have a question relating to the printing of one of our products, or a copyright or licensing question please use this form.","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"638","name":"Qld Globe or GeoResGlobe - new topic request","descriptionHtml":"This form should only be completed when a new TOPIC is required in the Queensland Globe or GeoResGlobe. Do not submit this form unless all layers for your new topic have been added to the Queensland Globe or GeoResGlobe. For more information on Globe topics see: <a href=\"https://qldglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://qldglobe.information.qld.gov.au/help-info/topics.html</a> <a href=\"https://georesglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://georesglobe.information.qld.gov.au/help-info/topics.html</a>","callToAction":"Qld Globe or GeoResGlobe - new topic request","introHtml":"Request a new TOPIC in the Qld Globe or GeoResGlobe","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"639","name":"Qld Globe or GeoResGlobe - Shared map extension","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe - Shared map extension","introHtml":"If you require a shared map to remain active for longer than 30 days please complete and submit this form.","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"637","name":"Qld Globe or GeoResGlobe layer requests","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe layer requests","introHtml":"This form should be completed and submitted for Qld Globe or GeoResGlobe new layer requests or to update or remove existing layers. Before submitting a request please note the publication timeframes.","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"647","name":"Report a problem or technical issue","descriptionHtml":"Please provide as many details as possible in the fields below. If the problem or technical issue relates to a spatial application E.g. Qld Globe or QSpatial please submit a \"Report a system or technical issue with a spatial application\" request form","callToAction":"Report a problem or technical issue","introHtml":"This form should be used to report a problem or technical issue with a spatial system or service.","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"646","name":"SiteScan ESRI Drone software - new user access request","descriptionHtml":"","callToAction":"SiteScan ESRI Drone software - new user access request","introHtml":"","icon":10744,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""},{"id":"643","name":"Spatial Information Resources (SIR) access request","descriptionHtml":"","callToAction":"Spatial Information Resources (SIR) access request","introHtml":"This form should be used for SIR access-related requests.","icon":10741,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[],"key":""},{"id":"648","name":"Spatial Portal Access request","descriptionHtml":"This form should be completed if you require access to a restricted web service in the Spatial Portal. This form is primarily intended for SISP members who need to request access to restricted Imagery or Elevation Services.","callToAction":"Spatial Portal Access request","introHtml":"Use this form to request access to the restricted web services in Spatial Portal.","icon":10745,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"644","name":"Spatial Web Services - access request","descriptionHtml":"","callToAction":"Spatial Web Services - access request","introHtml":"This form is hidden from the portal as it is for DASS Internal Use only","icon":10742,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[],"key":""},{"id":"649","name":"Survey Plan Quality","descriptionHtml":"","callToAction":"Survey Plan Quality","introHtml":"Used for requests forwarded from Titles Qld","icon":10746,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""},{"id":"634","name":"System Access Request","descriptionHtml":"","callToAction":"System Access Request","introHtml":"Queensland Government employees should use this form to request access to the following Department of Resources systems (GLR, QNTIME, SMIS, CISP, LAMS, LTL, SCDB or QSpatial)","icon":10550,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Contact Us"}],"orderMapping":{"3":[129,221,220,219,650,608,132,632,640]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","appLinkName":"System Confluence","appLinkUrl":"https://spatial-qld-support.atlassian.net/wiki","spaceKey":"QSUITE","spaceName":"Spatial Application - Customer Support","spaceUrl":"https://spatial-qld-support.atlassian.net/wiki/spaces/QSUITE","isServer":false},"labels":[],"projectKey":"CSREF","serviceDeskId":2,"kbLinkDomainURLs":["https://spatial-qld-support.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSREF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIyMDkwNzEsIm5iZiI6MTcwMjIwNzg3MX0.vAMfmE6_gHmTsUG6yQDl3o70TMy18e4r21B5aLJTGbk","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"84f7ff63-cc02-46db-8718-47d92d219971","tokenDurationInMins":20}},"sharedPortal":{"name":"Queensland Spatial Help Centre","description":"Welcome to the help center - we're here to help! 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