Queensland Spatial Help Centre
  1. Queensland Spatial Help Centre
  2. Government employee - Spatial support portal

Government employee - Spatial support portal

Submit a Qld Globe or GeoResGlobe requests or a Mapping request.

Globe - Qld Globe and GeoResGlobe

  • Qld Globe or GeoResGlobe layer requests

    Complete this form for Qld Globe or GeoResGlobe new layer requests or to update or remove existing layers.
    If requesting a NEW Layer please note the publication timeframes.

  • Qld Globe/GeoResGlobe topic change request

    Use this form to add/remove/change a TOPIC in the Qld Globe or GeoResGlobe.

  • Qld Globe or GeoResGlobe - Shared map extension

    If you require a custom shared map or a shared map to remain active for longer than 30 days please complete and submit this form

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