Jira Service Management

{"xsrfToken":"16666ded-f29b-4ef5-b418-e2ec962cff2a_7c31113a1b62706a5bcb5d6aa8d84821a2df6696_lout","branding":{"id":"8","key":"qsfgp","name":"Government employees portal | Resources | Spatial Information","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d44811","headerLinkHoverBGColor":"#d44811","headerBadgeColor":"#d44811"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWUzYWY5LTdlNmYtNDJiOC1iMGQzLWUyM2UzOGU3YjdlNiI6WyJyZWFkIl19LCJleHAiOjE2NTk5MzE1NzEsIm5iZiI6MTY1OTkzMDk3MX0.oKg6eDcSwharGVJBz5bE81-qUxcFFKZkPVXfrPtUu3k&client=84f7ff63-cc02-46db-8718-47d92d219971&mode=fit","logoId":"e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","userInitialAnnouncementHeader":"Welcome","userInitialAnnouncementMessageWiki":"The Queensland Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland).","translations":{"en-US":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","announcementHeader":"Welcome","announcementMessage":"The Queensland Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland).","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d165fdb4-4745-4ca1-8232-4dbef107813b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNjVmZGI0LTQ3NDUtNGNhMS04MjMyLTRkYmVmMTA3ODEzYiI6WyJyZWFkIl19LCJleHAiOjE2NTk5MzE1NzEsIm5iZiI6MTY1OTkzMDk3MX0.ii6pVTcvyE0WJaW2MQCZmd1HZKf_oNzmSkWEvCQA56M&client=84f7ff63-cc02-46db-8718-47d92d219971&height=300&mode=fit","bannerMediaApiFileId":"d165fdb4-4745-4ca1-8232-4dbef107813b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"8","key":"qsfgp","projectId":10011,"serviceDeskId":8,"name":"Government employees portal | Resources | Spatial Information","description":"Queensland state and local government employees. Report issues, submit requests or manage access to Department of Resources spatial systems, services, applications and/or data.","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"393","name":"SIR Support","descriptionHtml":"","callToAction":"SIR Support","introHtml":"","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"391","name":"SIR access requests","descriptionHtml":"Users should complete all relevant fields prior to submitting a request.","callToAction":"SIR access requests","introHtml":"This form should be used for SIR access requests or issues only","icon":10550,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[102],"key":""},{"id":"390","name":"Report a problem or technical issue with a spatial system, application or service","descriptionHtml":"","callToAction":"Report a problem or technical issue with a spatial system, application or service","introHtml":"This form should be used to report a problem or technical issue with a spatial system, application or service","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"367","name":"Qld Globe - New Layer or Layer Update request","descriptionHtml":"","callToAction":"Qld Globe - New Layer or Layer Update request","introHtml":"","icon":10573,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"344","name":"Spatial Help Centre - Jira Questions","descriptionHtml":"","callToAction":"Spatial Help Centre - Jira Questions","introHtml":"Use this form to ask questions about or provide feedback on the Spatial Information JIRA implementation","icon":10678,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[102],"key":""},{"id":"82","name":"Vegetation GIS Support Request","descriptionHtml":"If you are unable to access the new work area please include your name in the Summary field below","callToAction":"Vegetation GIS Support Request","introHtml":"Users Please Note: This form has been migrated to a <a href=\"https://spatial-qld-support.atlassian.net/servicedesk/customer/portal/27\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">new work area</a> . Please contact Jason Allen or Al Robinson for more information.","icon":10615,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""},{"id":"343","name":"Large format plot request","descriptionHtml":"","callToAction":"Large format plot request","introHtml":"This form should be used to submit requests for A0 or A1 plotting","icon":10636,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[103],"key":""},{"id":"342","name":"Custom Mapping","descriptionHtml":"","callToAction":"Custom Mapping","introHtml":"","icon":10574,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[103],"key":""},{"id":"341","name":"DASS emails","descriptionHtml":"","callToAction":"DASS emails","introHtml":"","icon":10492,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"329","name":"Systems access request form (Web Services)","descriptionHtml":"","callToAction":"Systems access request form (Web Services)","introHtml":"This form is hidden from the portal as it is for DASS Internal Use only","icon":10628,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[],"key":""},{"id":"328","name":"eLVAS access request form","descriptionHtml":"","callToAction":"eLVAS access request form","introHtml":"","icon":10618,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[35],"key":""},{"id":"297","name":"QSAT Access Request","descriptionHtml":"","callToAction":"QSAT Access Request","introHtml":"This form is hidden from the portal as it is for internal DASS use only","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"286","name":"Report a problem or technical issue","descriptionHtml":"","callToAction":"Report a problem or technical issue","introHtml":"This form should be used to report a problem or technical issue with a spatial system, application or service","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"222","name":"Spatial Help Centre - Customer Access Request","descriptionHtml":"The form below should only be used if you have been told that you need to request access to a Restricted Spatial Help Centre space. You must first register as a Spatial Help Centre customer <a href=\"https://spatial-qld-support.atlassian.net/servicedesk/customer/portal/8/article/63373356?src=-1357212577\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to sign up and why</a>. If you require access to a Spatial System or Application please complete the Systems Access request form.","callToAction":"Spatial Help Centre - Customer Access Request","introHtml":"Request access to a Spatial Help Centre restricted space.","icon":10504,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[102],"key":""},{"id":"120","name":"SISP - Enquiries / Requests","descriptionHtml":"","callToAction":"SISP - Enquiries / Requests","introHtml":"Spatial Imagery Service Program (SISP)","icon":10626,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[35],"key":""},{"id":"119","name":"Imagery & Elevation - General Support Request","descriptionHtml":"","callToAction":"Imagery & Elevation - General Support Request","introHtml":"","icon":10532,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"117","name":"Qld Globe - new topic request","descriptionHtml":"Important Notes 1. All fields marked with a red asterisk are mandatory 2. Prior to SI commencing any topic development, the topic, the subject, content and timeframes will need to be agreed to between the Director, Land Systems and Spatial Information Access (representing SI) and the nominated Approving Officer. 3. If you are not logged in to this Help Portal please add your preferred contact email address to the <ins>Email Confirmation To</ins> field 4. Clicking on SEND will trigger an approval email to be sent to the nominated approving officers email address, your request will not proceed until the approving officer approves this request","callToAction":"Qld Globe - new topic request","introHtml":"This form below should only be completed when a new TOPIC is required in the Queensland Globe. Do not submit this form unless all layers for your new topic have been added to the Queensland Globe (see the <a href=\"https://qld-resources-spatial-data.atlassian.net/servicedesk/customer/portal/2/article/68714504?src=-84830717\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Qld Globe Layer Catalogue</a>) If new layers are required for your topic, complete and submit the <a href=\"https://qld-resources-spatial-data.atlassian.net/servicedesk/customer/portal/8/group/23\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">New layer request form</a>.","icon":10573,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"114","name":"Imagery & Elevation - Service Performance & Access Issues","descriptionHtml":"<a href=\"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/img/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Imagery & Elevation Service Knowledge Base</a>","callToAction":"Imagery & Elevation - Service Performance & Access Issues","introHtml":"","icon":10630,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[],"key":""},{"id":"113","name":"Imagery & Elevation - Service Access Request","descriptionHtml":"<a href=\"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/img/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Imagery & Elevation Service Knowledge Base</a>","callToAction":"Imagery & Elevation - Service Access Request","introHtml":"","icon":10629,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[],"key":""},{"id":"112","name":"SiteScan ESRI Drone software - new user access request","descriptionHtml":"Please bookmark this <a href=\"https://www.esri.com/arcgis-blog/products/site-scan/imagery/drone-imagery-and-site-scan-for-arcgis-frequently-asked-questions/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SiteScan for ArcGIS support page</a> which provides information on how to use SiteScan","callToAction":"SiteScan ESRI Drone software - new user access request","introHtml":"","icon":10600,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[35],"key":""},{"id":"88","name":"Systems access request form","descriptionHtml":"","callToAction":"Systems access request form","introHtml":"Use this form to request access to GLR, QNTIME, SMIS, CISP, LAMS, LTL, SCDB or QSpatial","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[35],"key":""},{"id":"83","name":"Qld Globe - new layer request","descriptionHtml":"Important Notes 1. All fields marked with a red asterisk are mandatory 2. If you are not logged in to this Help Portal please add your preferred contact email address to the <ins>Email Confirmation To</ins> field 3. Clicking on SEND will trigger an approval email to be sent to the nominated approving officers email address, your request will not proceed until the approving officer approves this request","callToAction":"Qld Globe - new layer request","introHtml":"Please complete this form to request a new layer be added to the Qld Globe. Please ensure that the layer is not already in the Qld Globe before submitting a request ( see the <a href=\"https://qld-resources-spatial-data.atlassian.net/servicedesk/customer/portal/2/article/68714504?src=-84830717\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Qld Globe Layer Catalogue</a>)","icon":10573,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""}],"reqGroups":[{"id":35,"name":"System and Service access requests"},{"id":103,"name":"Mapping and other spatial services"},{"id":23,"name":"Qld Globe"},{"id":102,"name":"Spatial Help Centre Support"}],"orderMapping":{"103":[343,342],"23":[117,83],"20":[112],"102":[344,222,391],"28":[88],"35":[88,328,120,112]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","appLinkName":"System Confluence","appLinkUrl":"https://qld-resources-spatial-data.atlassian.net/wiki","spaceKey":"QSFGP","spaceName":"Qld Spatial - For Gov Portal","spaceUrl":"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/QSFGP","isServer":false},"labels":[],"projectKey":"SIGOV","serviceDeskId":8},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SIGOV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":120,"projectId":10011,"form":{"name":"SISP - Enquiries / Requests","descriptionHtml":"","callToAction":"SISP - Enquiries / Requests","intro":"Spatial Imagery Service Program (SISP)","instructions":"","icon":10626,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10098","fieldConfigId":"10209","label":"Full name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10108","fieldConfigId":"10219","label":"Organisation Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10119","fieldConfigId":"10230","label":"Organisation Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10680","label":"Federal Government","selected":false,"children":[]},{"value":"10681","label":"Local Government","selected":false,"children":[]},{"value":"10682","label":"State Government","selected":false,"children":[]},{"value":"10683","label":"Government Owned Corporation","selected":false,"children":[]},{"value":"10684","label":"Private Company","selected":false,"children":[]},{"value":"10685","label":"Not-For-Profit Organisation","selected":false,"children":[]},{"value":"10719","label":"Individual User - Not Applicable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","fieldId":"customfield_10146","fieldConfigId":"10265","label":"Enquiry Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10810","label":"Membership","selected":false,"children":[]},{"value":"10811","label":"Future Capture Program","selected":false,"children":[]},{"value":"10812","label":"Data Supply","selected":false,"children":[]},{"value":"10813","label":"Project Proposal","selected":false,"children":[]},{"value":"10814","label":"QSat","selected":false,"children":[]},{"value":"10815","label":"Project Status","selected":false,"children":[]}]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/120","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/120","calendarParams":{"firstDay":0,"date":"2022-08-08T13:56:10+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%d/%m/%y","dateTimeIfFormat":"%d/%m/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","appLinkName":"System Confluence","appLinkUrl":"https://qld-resources-spatial-data.atlassian.net/wiki","spaceKey":"QSFGP","spaceName":"Qld Spatial - For Gov Portal","spaceUrl":"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/QSFGP","isServer":false},"labels":[],"projectKey":"SIGOV","serviceDeskId":8},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NTk5MzIxNzAsIm5iZiI6MTY1OTkzMDk3MH0.frJdjCRvNzxQELXYQZ8ic8TLzt-cT8EuntxzDJ9qEz4","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"84f7ff63-cc02-46db-8718-47d92d219971","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}