Jira Service Management

{"xsrfToken":"16666ded-f29b-4ef5-b418-e2ec962cff2a_ea100a199e94a47f219108d2cf9ba63b606d9b4f_lout","branding":{"id":"8","key":"qsfgp","name":"Government employees portal | Resources | Spatial Information","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d44811","headerLinkHoverBGColor":"#d44811","headerBadgeColor":"#d44811"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWUzYWY5LTdlNmYtNDJiOC1iMGQzLWUyM2UzOGU3YjdlNiI6WyJyZWFkIl19LCJleHAiOjE2NTM3MjQ4MjYsIm5iZiI6MTY1MzcyNDIyNn0.xDyVtZ9VVuywrYfcSbLj1Z2o8YnXIk9Z_9Yip33QwBQ&client=84f7ff63-cc02-46db-8718-47d92d219971&mode=fit","logoId":"e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","userInitialAnnouncementHeader":"Welcome","userInitialAnnouncementMessageWiki":"The Queensland Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland).","translations":{"en-US":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","announcementHeader":"Welcome","announcementMessage":"The Queensland Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland).","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d165fdb4-4745-4ca1-8232-4dbef107813b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNjVmZGI0LTQ3NDUtNGNhMS04MjMyLTRkYmVmMTA3ODEzYiI6WyJyZWFkIl19LCJleHAiOjE2NTM3MjQ4MjYsIm5iZiI6MTY1MzcyNDIyNn0.HT6ZRGc3giZwqZtLg9hmCXp2nk8r4Qb8t1drRbGp8I4&client=84f7ff63-cc02-46db-8718-47d92d219971&height=300&mode=fit","bannerMediaApiFileId":"d165fdb4-4745-4ca1-8232-4dbef107813b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"8","key":"qsfgp","projectId":10011,"serviceDeskId":8,"name":"Government employees portal | Resources | Spatial Information","description":"Queensland state and local government employees. Report issues, submit requests or manage access to Department of Resources spatial systems, services, applications and/or data.","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"297","name":"QSAT Access Request","descriptionHtml":"","callToAction":"QSAT Access Request","introHtml":"This form is hidden from the portal as it is for internal DASS use only","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"286","name":"Report a problem or technical issue","descriptionHtml":"","callToAction":"Report a problem or technical issue","introHtml":"This form should be used to report a problem with a with a system, application or service","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"82","name":"Vegetation GIS Support Request","descriptionHtml":"If you need more help please consult our <a href=\"https://itpqld.sharepoint.com/sites/SPO-R-L-NRO-NRA/VM/Veg%20Document%20Library/Forms/AllItems.aspx?id=%2Fsites%2FSPO%2DR%2DL%2DNRO%2DNRA%2FVM%2FVeg%20Document%20Library%2FSpatial%20Veg%20Job%20Request%20Process%2FSTEP%202%20%2D%20VEG%20JOB%20REQUEST%20PROCESS%2Epdf&parent=%2Fsites%2FSPO%2DR%2DL%2DNRO%2DNRA%2FVM%2FVeg%20Document%20Library%2FSpatial%20Veg%20Job%20Request%20Process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help documentation</a> Please use personal email addresses or names and not generic inboxes so that our VM GIS team can know who to reach out to get more information regarding the job. Users Please Note: This form is being migrated to a new work area in early June. Please contact Michelle Richards or Jason Allen for more information.","callToAction":"Vegetation GIS Support Request","introHtml":"This request form helps directs Vegetation GIS Support requests for work to the Imagery and Mapping team members to provide the support. Please only use personal emails, so that the VM GIS staff can directly reach out to individuals for more information","icon":10615,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[26],"key":""},{"id":"222","name":"Spatial Help Centre - Customer Access Request","descriptionHtml":"The form below should only be used if you have been told that you need to request access to a Restricted Spatial Help Centre space. You must first register as a Spatial Help Centre customer <a href=\"https://spatial-qld-support.atlassian.net/servicedesk/customer/portal/8/article/63373356?src=-1357212577\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to sign up and why</a>. If you require access to a Spatial System or Application please complete the Systems Access request form.","callToAction":"Spatial Help Centre - Customer Access Request","introHtml":"Request access to a Spatial Help Centre restricted space.","icon":10504,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[35],"key":""},{"id":"133","name":"Large Format Plot Request","descriptionHtml":"Terms and conditions This form is intended for use by the following Departments only: 1. Resources 2. Environment and Science 3. Agriculture and Fisheries 4. Energy and Public Works 5. Regional Development, Manufacturing and Water Spatial Information offers plotting services for urgent and sensitive requests. Prints are available as A0 or A1 or custom size in either standard or gloss finish. The costs are outlined below. Please note, this is not a 24/7 service, nor do we have capacity for large print runs. Multiple files can be submitted in a single request. Please ensure all files available via the same shared link. Mandatory fields are marked with a red asterisk. Pricing Guide $50/m (this includes costs for standard paper, ink and labour) Upgrade to gloss paper finish incurs an additional 5% charge (i.e., $52.50/m).","callToAction":"Large Format Plot Request","introHtml":"Please complete this form for plotting requests.","icon":10637,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[18],"key":""},{"id":"134","name":"Custom Mapping Request","descriptionHtml":"Important Notes Only fields marked with a red asterisk are mandatory Please add your preferred contact email address to the <ins>Email Confirmation To</ins> field","callToAction":"Custom Mapping Request","introHtml":"Please complete this form to request a custom mapping product.","icon":10574,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[39],"key":""},{"id":"126","name":"eLVAS access request","descriptionHtml":"Users should complete all required or relevant fields. Once submitted the form will be forwarded to your nominated approver/s.","callToAction":"eLVAS access request","introHtml":"This form is used to manage access to the Department of Resources electronic Land and Vegetation Administration System (eLVAS). Access to eLVAS is restricted to Department of Resources staff only.","icon":10618,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[35],"key":""},{"id":"120","name":"SISP - Enquiries / Requests","descriptionHtml":"","callToAction":"SISP - Enquiries / Requests","introHtml":"Spatial Imagery Service Program (SISP)","icon":10626,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[35,18],"key":""},{"id":"119","name":"Imagery & Elevation - General Support Request","descriptionHtml":"","callToAction":"Imagery & Elevation - General Support Request","introHtml":"","icon":10532,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[18,26],"key":""},{"id":"118","name":"Imagery & Elevation - Application Support","descriptionHtml":"<a href=\"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/img/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Imagery & Elevation Service Knowledge Base</a>","callToAction":"Imagery & Elevation - Application Support","introHtml":"","icon":10534,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[26,36],"key":""},{"id":"117","name":"Qld Globe - new topic request","descriptionHtml":"Important Notes 1. All fields marked with a red asterisk are mandatory 2. Prior to SI commencing any topic development, the topic, the subject, content and timeframes will need to be agreed to between the Director, Land Systems and Spatial Information Access (representing SI) and the nominated Approving Officer. 3. If you are not logged in to this Help Portal please add your preferred contact email address to the <ins>Email Confirmation To</ins> field 4. Clicking on SEND will trigger an approval email to be sent to the nominated approving officers email address, your request will not proceed until the approving officer approves this request","callToAction":"Qld Globe - new topic request","introHtml":"This form below should only be completed when a new TOPIC is required in the Queensland Globe. Do not submit this form unless all layers for your new topic have been added to the Queensland Globe (see the <a href=\"https://qld-resources-spatial-data.atlassian.net/servicedesk/customer/portal/2/article/68714504?src=-84830717\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Qld Globe Layer Catalogue</a>) If new layers are required for your topic, complete and submit the <a href=\"https://qld-resources-spatial-data.atlassian.net/servicedesk/customer/portal/8/group/23\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">New layer request form</a>.","icon":10573,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"116","name":"Test SLAM GIS request","descriptionHtml":"Help Desk <a href=\"http://www.google.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>","callToAction":"Test SLAM GIS request","introHtml":"","icon":10487,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"115","name":"Spatial Help Centre Jira Questions","descriptionHtml":"","callToAction":"Spatial Help Centre Jira Questions","introHtml":"Use this form to ask questions about or provide feedback on the Spatial Information JIRA implementation","icon":10550,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[37],"key":""},{"id":"114","name":"Imagery & Elevation - Service Performance & Access Issues","descriptionHtml":"<a href=\"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/img/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Imagery & Elevation Service Knowledge Base</a>","callToAction":"Imagery & Elevation - Service Performance & Access Issues","introHtml":"","icon":10630,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[36,27],"key":""},{"id":"113","name":"Imagery & Elevation - Service Access Request","descriptionHtml":"<a href=\"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/img/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Imagery & Elevation Service Knowledge Base</a>","callToAction":"Imagery & Elevation - Service Access Request","introHtml":"","icon":10629,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[35,27],"key":""},{"id":"112","name":"SiteScan ESRI Drone software - new user access request","descriptionHtml":"Please bookmark this <a href=\"https://www.esri.com/arcgis-blog/products/site-scan/imagery/drone-imagery-and-site-scan-for-arcgis-frequently-asked-questions/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SiteScan for ArcGIS support page</a> which provides information on how to use SiteScan","callToAction":"SiteScan ESRI Drone software - new user access request","introHtml":"","icon":10600,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[35],"key":""},{"id":"89","name":"Test Attachment Imagery Service Access Request","descriptionHtml":"","callToAction":"Test Attachment Imagery Service Access Request","introHtml":"","icon":10530,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"88","name":"Systems access request form","descriptionHtml":"","callToAction":"Systems access request form","introHtml":"","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[35],"key":""},{"id":"83","name":"Qld Globe - new layer request","descriptionHtml":"Important Notes 1. All fields marked with a red asterisk are mandatory 2. If you are not logged in to this Help Portal please add your preferred contact email address to the <ins>Email Confirmation To</ins> field 3. Clicking on SEND will trigger an approval email to be sent to the nominated approving officers email address, your request will not proceed until the approving officer approves this request","callToAction":"Qld Globe - new layer request","introHtml":"Please complete this form to request a new layer be added to the Qld Globe. Please ensure that the layer is not already in the Qld Globe before submitting a request ( see the <a href=\"https://qld-resources-spatial-data.atlassian.net/servicedesk/customer/portal/2/article/68714504?src=-84830717\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Qld Globe Layer Catalogue</a>)","icon":10573,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[27,23],"key":""},{"id":"58","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"61","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"63","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"66","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Common Requests"},{"id":35,"name":"Access requests"},{"id":26,"name":"GIS Support Request"},{"id":27,"name":"Web Service Requests (REST, WMS etc.)"},{"id":36,"name":"Web Service Issues (REST, WMS etc.)"},{"id":23,"name":"Qld Globe"},{"id":37,"name":"Spatial Information - 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Service Access Request","descriptionHtml":"<a href=\"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/img/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">Imagery & Elevation Service Knowledge Base</a>","callToAction":"Imagery & Elevation - Service Access Request","intro":"","instructions":"<a href=\"https://qld-resources-spatial-data.atlassian.net/wiki/spaces/img/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">Imagery & Elevation Service Knowledge Base</a>","icon":10629,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary of Request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10098","fieldConfigId":"10209","label":"Full name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10108","fieldConfigId":"10219","label":"Organisation Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10119","fieldConfigId":"10230","label":"Organisation Type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10680","label":"Federal Government","selected":false,"children":[]},{"value":"10681","label":"Local Government","selected":false,"children":[]},{"value":"10682","label":"State Government","selected":false,"children":[]},{"value":"10683","label":"Government Owned Corporation","selected":false,"children":[]},{"value":"10684","label":"Private Company","selected":false,"children":[]},{"value":"10685","label":"Not-For-Profit Organisation","selected":false,"children":[]},{"value":"10719","label":"Individual User - 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