{"xsrfToken":"48249407e504182248edf81b433e326e12c515da_lout","branding":{"id":"2","key":"rs","name":"Spatial Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e8fba","headerLinkHoverBGColor":"#1e8fba","headerBadgeColor":"#1e8fba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWUzYWY5LTdlNmYtNDJiOC1iMGQzLWUyM2UzOGU3YjdlNiI6WyJyZWFkIl19LCJleHAiOjE3Mjg2MTgyNTQsIm5iZiI6MTcyODYxNzY1NH0.3MHoZbtcSYszIsvRjuRyGi0_QsBpb0dj405lGLCEdso&client=84f7ff63-cc02-46db-8718-47d92d219971&mode=fit","logoId":"e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","userInitialAnnouncementHeader":"About the Spatial Help Centre","userInitialAnnouncementMessageWiki":"<p>The Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland). <br> <b>To get started type your question into the search bar above.</b><br> <a href=\"https://spatial-qld-support.atlassian.net/wiki/external/63373356/NmZmZjgyZDRmNzY1NDNiYzg0ZTMxOTJiZjRlOThlYzI?atlOrigin=eyJpIjoiMTU1MjQyNGI3MTUwNDEyZmExMGQ1NWJkNDc1YjliMWMiLCJwIjoiYyJ9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to sign up and why you should</a><br> <a href=\"https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to log in with a third-party account (e.g. Microsoft)</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","announcementHeader":"About the Spatial Help Centre","announcementMessage":"The Spatial Help Centre is an initiative of the Spatial Information business group of the Department of Resources (Queensland). \n*To get started type your question into the search bar above.*\n[How to sign up and why you should|https://spatial-qld-support.atlassian.net/wiki/external/63373356/NmZmZjgyZDRmNzY1NDNiYzg0ZTMxOTJiZjRlOThlYzI?atlOrigin=eyJpIjoiMTU1MjQyNGI3MTUwNDEyZmExMGQ1NWJkNDc1YjliMWMiLCJwIjoiYyJ9]\n[How to log in with a third-party account (e.g. Microsoft)|https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d165fdb4-4745-4ca1-8232-4dbef107813b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNjVmZGI0LTQ3NDUtNGNhMS04MjMyLTRkYmVmMTA3ODEzYiI6WyJyZWFkIl19LCJleHAiOjE3Mjg2MTgyNTQsIm5iZiI6MTcyODYxNzY1NH0.5Qu96RZkb_wNgL54dd8Oey3cYa7XC8i23uGhelvxVgc&client=84f7ff63-cc02-46db-8718-47d92d219971&height=300&mode=fit","bannerMediaApiFileId":"d165fdb4-4745-4ca1-8232-4dbef107813b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"rs","projectId":10000,"serviceDeskId":2,"name":"Spatial Customer Support","description":"<p>Submit an enquiry or access request to the Customer Support team</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"219","name":"Address data - questions or issues","descriptionHtml":"","callToAction":"Address data - questions or issues","introHtml":"<p>Ask a question about or report an issue with a Queensland address</p>","icon":10654,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[3],"key":""},{"id":"632","name":"Court Certificate - Imagery","descriptionHtml":"<p>Please only provide location and time details in this request. Do not provide legal and court proceeding information. If sensitive information is required, request a phone call.</p>\n<p>10 business days processing time. More information: <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates</a>.</p>\n<p>Your privacy: <a href=\"https://www.resources.qld.gov.au/legal/privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy</a></p>","callToAction":"Court Certificate - Imagery","introHtml":"<p>Use this form to request imagery for a court proceeding. Information about what is provided and associated costs are here: <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates</a>. Processing time: once confirmed by the customer - 10 working days to full resolution. Your privacy: <a href=\"https://www.resources.qld.gov.au/legal/privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy</a></p>","icon":10523,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[3],"key":""},{"id":"635","name":"eLVAS Access Request","descriptionHtml":"","callToAction":"eLVAS Access Request","introHtml":"<p>Complete and submit this form to request access to the electronic Land and Vegetation Administration System (eLVAS)</p>","icon":10737,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[169],"key":""},{"id":"636","name":"eLVAS General Request","descriptionHtml":"","callToAction":"eLVAS General Request","introHtml":"<p>Use this form for offer withdrawals, re-open cases, batch document deletion, change tenancy details, organisation correction etc.</p>","icon":10738,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[169],"key":""},{"id":"647","name":"General service request","descriptionHtml":"<p>Used by government employees for general questions that don't fit any of the other Government use only forms</p>","callToAction":"General service request","introHtml":"<p>Use this form for all other requests</p>","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[169],"key":""},{"id":"129","name":"How do I.....","descriptionHtml":"","callToAction":"How do I.....","introHtml":"<p>Ask us questions about how to do something or find something in a spatial application</p>","icon":10632,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[3,169],"key":""},{"id":"608","name":"Planet - QSat access request","descriptionHtml":"<p>By completing and submitting this form you agree to the <a href=\"https://www.forgov.qld.gov.au/property-land-and-infrastructure/view-qsat-satellite-images-of-queensland\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">QSat terms and conditions</a></p>","callToAction":"Planet - QSat access request","introHtml":"<p>Request access to Planet satellite imagery under the QSat initiative.</p>","icon":10503,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[169],"key":""},{"id":"650","name":"Purchase Imagery and LiDAR","descriptionHtml":"<p><b>Purchase</b> LiDAR less than 3 years old (see <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/data/topographic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pricing</a>) and digital imagery (see <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pricing</a>).</p>\n<p>For <b>free</b> LiDAR <b>older</b> than 3 years old go to <a href=\"https://elevation.fsdf.org.au/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Elvis - Elevation and Depth - Foundation Spatial Data</a></p>","callToAction":"Purchase Imagery and LiDAR","introHtml":"<p>Purchase LiDAR less than 3 years old and high resolution scanned or digital imagery.</p>","icon":10468,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"220","name":"Report a data issue","descriptionHtml":"","callToAction":"Report a data issue","introHtml":"<p>Have you identified a possible issue with our data, if so submit details of the issue using this form.</p>","icon":10655,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[3],"key":""},{"id":"221","name":"Report a system or technical issue with a spatial application","descriptionHtml":"","callToAction":"Report a system or technical issue with a spatial application","introHtml":"<p>Is one of our systems, applications or services not performing as you'd expect, submit the details using this form.</p>","icon":10656,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[3,169],"key":""},{"id":"132","name":"Request spatial data","descriptionHtml":"","callToAction":"Request spatial data","introHtml":"<p>Request access to free imagery, data or services</p>","icon":10550,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"640","name":"Spatial Help Centre Access Request","descriptionHtml":"","callToAction":"Spatial Help Centre Access Request","introHtml":"<p>Use this form to request access to the Spatial Information Jira instance as a Spatial Information staff member or a customer of a ‘restricted’ space.</p>","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[169],"key":""},{"id":"634","name":"System Access Request","descriptionHtml":"<p><a href=\"https://spatial-qld-support.atlassian.net/wiki/external/YmExOTc3ZDU4N2MxNGY3Mjg3ZDhiMDA2NDY0N2I3NTM\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read about how the <b>SMIS</b> system being decommissioned affects you</a></p>","callToAction":"System Access Request","introHtml":"<p>Request access to the following Department of Resources systems (GLR, QNTIME, SMIS, LPE, CISP, LAMS, LTL, SCDB or QSpatial data publisher)</p>","icon":10513,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[169],"key":""},{"id":"755","name":"Access Imagery and Elevation Services","descriptionHtml":"","callToAction":"Access Imagery and Elevation Services","introHtml":"<p>Spatial Portal Access for restricted imagery and elevation services</p>","icon":10511,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"641","name":"Custom mapping request form","descriptionHtml":"","callToAction":"Custom mapping request form","introHtml":"","icon":10740,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"642","name":"Large format plot request","descriptionHtml":"","callToAction":"Large format plot request","introHtml":"<p>This form should be used to submit requests for A0 or A1 plotting</p>","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"131","name":"Printing, copyright or licensing questions","descriptionHtml":"","callToAction":"Printing, copyright or licensing questions","introHtml":"<p>If you have a question relating to the printing of one of our products, or a copyright or licensing question please use this form.</p>","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"638","name":"Qld Globe or GeoResGlobe - new topic request","descriptionHtml":"<p>This form should only be completed when a new TOPIC is required in the Queensland Globe or GeoResGlobe.<br class=\"atl-forced-newline\"> Do not submit this form unless all layers for your new topic have been added to the Queensland Globe or GeoResGlobe.<br class=\"atl-forced-newline\"> For more information on Globe topics see: <br class=\"atl-forced-newline\"> <a href=\"https://qldglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://qldglobe.information.qld.gov.au/help-info/topics.html</a> <br class=\"atl-forced-newline\"> <a href=\"https://georesglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://georesglobe.information.qld.gov.au/help-info/topics.html</a></p>","callToAction":"Qld Globe or GeoResGlobe - new topic request","introHtml":"<p>Request a new TOPIC in the Qld Globe or GeoResGlobe</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"639","name":"Qld Globe or GeoResGlobe - Shared map extension","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe - Shared map extension","introHtml":"<p>If you require a shared map to remain active for longer than 30 days please complete and submit this form.</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"637","name":"Qld Globe or GeoResGlobe layer requests","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe layer requests","introHtml":"<p>This form should be completed and submitted for Qld Globe or GeoResGlobe new layer requests or to update or remove existing layers.<br class=\"atl-forced-newline\"> Before submitting a request please note the publication timeframes.</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"646","name":"SiteScan ESRI Drone software - new user access request","descriptionHtml":"","callToAction":"SiteScan ESRI Drone software - new user access request","introHtml":"","icon":10744,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""},{"id":"643","name":"Spatial Information Resources (SIR) access request","descriptionHtml":"","callToAction":"Spatial Information Resources (SIR) access request","introHtml":"<p>This form should be used for SIR access-related requests.</p>","icon":10741,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[],"key":""},{"id":"648","name":"Spatial Portal Access request","descriptionHtml":"<p>This form should be completed if you require access to a restricted web service in the Spatial Portal.<br> This form is primarily intended for SISP members who need to request access to restricted Imagery or Elevation Services.</p>","callToAction":"Spatial Portal Access request","introHtml":"<p>Use this form to request access to the restricted web services in Spatial Portal.</p>","icon":10745,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"644","name":"Spatial Web Services - access request","descriptionHtml":"","callToAction":"Spatial Web Services - access request","introHtml":"<p>This form is hidden from the portal as it is for DASS Internal Use only</p>","icon":10742,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[],"key":""},{"id":"649","name":"Survey Plan Quality","descriptionHtml":"","callToAction":"Survey Plan Quality","introHtml":"<p>Used for requests forwarded from Titles Qld</p>","icon":10746,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Contact Us"},{"id":169,"name":"Government use only: access to systems and applications"}],"orderMapping":{"3":[129,221,220,219,650,132,632],"169":[634,608,635,636,640,129,221,647]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","appLinkName":"System Confluence","appLinkUrl":"https://spatial-qld-support.atlassian.net/wiki","spaceKey":"QSUITE","spaceName":"Spatial Application - 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