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{"xsrfToken":"8bf1049b7076a11421c627f74a92b6db29def03b_lout","branding":{"id":"2","key":"rs","name":"Spatial Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e8fba","headerLinkHoverBGColor":"#1e8fba","headerBadgeColor":"#1e8fba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWUzYWY5LTdlNmYtNDJiOC1iMGQzLWUyM2UzOGU3YjdlNiI6WyJyZWFkIl19LCJleHAiOjE3NzEwMzY4MzIsIm5iZiI6MTc3MTAzNjIzMn0.l0dFchtjcyT92ebF2iZwPspEMwasdLCnUi2fWouAJLs&client=84f7ff63-cc02-46db-8718-47d92d219971&mode=fit","logoId":"e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","userInitialAnnouncementHeader":"About the Spatial Help Centre","userInitialAnnouncementMessageWiki":"<p>Find help, submit and track your enquiries with Spatial Information, Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (Queensland)<br> <a href=\"https://spatial-qld-support.atlassian.net/servicedesk/customer/portal/2/article/63373356\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Your Privacy, how to sign up and why you should</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","announcementHeader":"About the Spatial Help Centre","announcementMessage":"Find help, submit and track your enquiries with Spatial Information, Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (Queensland)\n[Your Privacy, how to sign up and why you should|https://spatial-qld-support.atlassian.net/servicedesk/customer/portal/2/article/63373356]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#005eb8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5222aa0f-b6e0-4e67-910e-7e62fa8b3a80/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUyMjJhYTBmLWI2ZTAtNGU2Ny05MTBlLTdlNjJmYThiM2E4MCI6WyJyZWFkIl19LCJleHAiOjE3NzEwMzY4MzIsIm5iZiI6MTc3MTAzNjIzMn0.Yu1l-VALhF3rFo3kosEenOpc2qRfJpvOiS4aZoXtBWs&client=84f7ff63-cc02-46db-8718-47d92d219971&height=300&mode=fit","bannerMediaApiFileId":"5222aa0f-b6e0-4e67-910e-7e62fa8b3a80","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#005eb8","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"rs","projectId":10000,"serviceDeskId":2,"name":"Spatial Customer Support","description":"<p>Submit an enquiry or access request to the Customer Support team<br> <a href=\"https://spatial-qld-support.atlassian.net/servicedesk/customer/portal/2/article/63373356\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Your Privacy, how to sign up and why you should</a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"755","name":"Access Imagery and Elevation Services","descriptionHtml":"","callToAction":"Access Imagery and Elevation Services","introHtml":"<p>Spatial Portal Access for restricted imagery and elevation services (SISP)</p>","icon":10511,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[169],"key":""},{"id":"632","name":"Court Certificate","descriptionHtml":"<p>Please only provide location and time details - do not include legal and court proceeding information. 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GST).</p>\n<p>For more information:<br> See <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates - Imagery</a> (Additional costs for imagery orthophotos will be included in the quote).<br> See <a href=\"https://www.legislation.qld.gov.au/view/html/inforce/current/act-1977-047#sec.66\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Astronomical Phenomenon - Evidence Act 1977 Part 5, Division 2, Section 66</a>.</p>\n<p>Your privacy: see <a href=\"https://www.resources.qld.gov.au/legal/privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy</a></p>","callToAction":"Court Certificate","introHtml":"<p>Request court certificate for metadata validation of an aerial photography frame / orthophoto tile or Astronomical Phenomenon.</p>","icon":10523,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[3],"key":""},{"id":"1253","name":"Digital Data eXchange (DDX)","descriptionHtml":"","callToAction":"Digital Data eXchange (DDX)","introHtml":"<p>Use this form for any DDX related issues/queries</p>","icon":10893,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10893","groups":[3],"key":""},{"id":"635","name":"eLVAS Access Request","descriptionHtml":"","callToAction":"eLVAS Access Request","introHtml":"<p>Request access to the electronic Land and Vegetation Administration System (eLVAS).</p>","icon":10737,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[169],"key":""},{"id":"636","name":"eLVAS General Request","descriptionHtml":"","callToAction":"eLVAS General Request","introHtml":"<p>Request offer withdrawals, re-open cases, batch document deletion, change tenancy details, organisation correction.</p>","icon":10738,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[169],"key":""},{"id":"647","name":"General service request","descriptionHtml":"<p>Used by government employees for general questions that don't fit any of the other Government use only forms</p>","callToAction":"General service request","introHtml":"<p>Use this form if your enquiry doesn't fit into any other form</p>","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[169],"key":""},{"id":"129","name":"How do I.....","descriptionHtml":"","callToAction":"How do I.....","introHtml":"<p>Ask about how to do something or find something in a spatial application.</p>","icon":10632,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[3],"key":""},{"id":"608","name":"Planet - QSat access request","descriptionHtml":"<p>By completing and submitting this form you agree to the <a href=\"https://www.forgov.qld.gov.au/property-land-and-infrastructure/view-qsat-satellite-images-of-queensland\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">QSat terms and conditions</a></p>","callToAction":"Planet - QSat access request","introHtml":"<p>Request access to Planet satellite imagery under the QSat initiative.</p>","icon":10503,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[169],"key":""},{"id":"1055","name":"Property Location Service (PLS)","descriptionHtml":"","callToAction":"Property Location Service (PLS)","introHtml":"<p>Request access to the PLS address validation service or report technical issues</p>","icon":10860,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10860","groups":[3,169],"key":""},{"id":"650","name":"Purchase Imagery and LiDAR","descriptionHtml":"","callToAction":"Purchase Imagery and LiDAR","introHtml":"<p>Purchase latest LiDAR and high resolution scanned or digital imagery.</p>","icon":10468,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"221","name":"Report a data or technical issue","descriptionHtml":"","callToAction":"Report a data or technical issue","introHtml":"<p>Report data errors (eg. address, map label, rural property name) and technical issues with systems or services.</p>","icon":10656,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[3,169],"key":""},{"id":"646","name":"SiteScan ESRI Drone software - new user access request","descriptionHtml":"<p>Please bookmark this ESRI <a href=\"https://www.esri.com/arcgis-blog/products/site-scan/imagery/drone-imagery-and-site-scan-for-arcgis-frequently-asked-questions/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SiteScan for ArcGIS support page</a> which provides information on how to use SiteScan</p>","callToAction":"SiteScan ESRI Drone software - new user access request","introHtml":"","icon":10744,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[169],"key":""},{"id":"640","name":"Spatial Help Centre Access Request","descriptionHtml":"","callToAction":"Spatial Help Centre Access Request","introHtml":"<p>Request access to 'restricted' forms, knowledge base, or space within the QLD Spatial Information Help Centre. Report issues accessing the Help Centre or with your account. Register as a new Spatial Information staff member.</p>","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[169],"key":""},{"id":"634","name":"System Access Request","descriptionHtml":"<p><b>Need help?</b> Contact <a href=\"https://spatial-qld-support.atlassian.net/servicedesk/customer/portal/2/group/3/create/129\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Customer Support</a></p>","callToAction":"System Access Request","introHtml":"<p>Request access to Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) systems: EDS, GLR (including GLR web services), QNTIME, LPE, CISP, LAMS, LTL, SCDB.</p>","icon":10513,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[169],"key":""},{"id":"219","name":"Address data - questions or issues","descriptionHtml":"","callToAction":"Address data - questions or issues","introHtml":"<p>Ask a question about or report an issue with a Queensland address</p>","icon":10654,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[],"key":""},{"id":"641","name":"Custom mapping request form","descriptionHtml":"","callToAction":"Custom mapping request form","introHtml":"","icon":10740,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"642","name":"Large format plot request","descriptionHtml":"","callToAction":"Large format plot request","introHtml":"<p>This form should be used to submit requests for A0 or A1 plotting</p>","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"131","name":"Printing, copyright or licensing questions","descriptionHtml":"","callToAction":"Printing, copyright or licensing questions","introHtml":"<p>If you have a question relating to the printing of one of our products, or a copyright or licensing question please use this form.</p>","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"638","name":"Qld Globe or GeoResGlobe - new topic request","descriptionHtml":"<p>This form should only be completed when a new TOPIC is required in the Queensland Globe or GeoResGlobe.<br class=\"atl-forced-newline\"> Do not submit this form unless all layers for your new topic have been added to the Queensland Globe or GeoResGlobe.<br class=\"atl-forced-newline\"> For more information on Globe topics see: <br class=\"atl-forced-newline\"> <a href=\"https://qldglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://qldglobe.information.qld.gov.au/help-info/topics.html</a> <br class=\"atl-forced-newline\"> <a href=\"https://georesglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://georesglobe.information.qld.gov.au/help-info/topics.html</a></p>","callToAction":"Qld Globe or GeoResGlobe - new topic request","introHtml":"<p>Request a new TOPIC in the Qld Globe or GeoResGlobe</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"639","name":"Qld Globe or GeoResGlobe - Shared map extension","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe - Shared map extension","introHtml":"<p>If you require a shared map to remain active for longer than 30 days please complete and submit this form.</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"637","name":"Qld Globe or GeoResGlobe layer requests","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe layer requests","introHtml":"<p>This form should be completed and submitted for Qld Globe or GeoResGlobe new layer requests or to update or remove existing layers.<br class=\"atl-forced-newline\"> Before submitting a request please note the publication timeframes.</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"132","name":"Request spatial data","descriptionHtml":"","callToAction":"Request spatial data","introHtml":"<p>Request access to free imagery, data or services</p>","icon":10550,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"649","name":"Survey Plan Quality","descriptionHtml":"","callToAction":"Survey Plan Quality","introHtml":"<p>Used for requests forwarded from Titles Qld</p>","icon":10746,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""},{"id":"220","name":"xReport a data issue","descriptionHtml":"","callToAction":"xReport a data issue","introHtml":"<p>Have you identified a possible issue with our data, if so submit details of the issue using this form.</p>","icon":10655,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Contact Us"},{"id":169,"name":"Access to systems and applications"}],"orderMapping":{"3":[129,221,650,1055,632,1253],"169":[634,608,635,636,640,755,221,1055,646,647]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","appLinkName":"System Confluence","appLinkUrl":"https://spatial-qld-support.atlassian.net/wiki","spaceKey":"QSUITE","spaceName":"Spatial Application - 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