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Queensland Spatial Help Centre
  1. Queensland Spatial Help Centre
  2. Spatial Customer Support

Spatial Customer Support

Submit an enquiry or access request to the Customer Support team
Your Privacy, how to sign up and why you should

Access to systems and applications
System Access Request

Request access to Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) systems: EDS, GLR, Q-Lens, LPE, LAMS, LTL, QRS.

Need help? Contact Customer Support

Required fields are marked with an asterisk*
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If you don’t have a generic email address you can request a distribution list (DL) to be created by ITP at no cost using this form - "},{"type":"text","text":"Email - Distribution List - Creation / Service Catalogue / ITP Support Portal","marks":[{"type":"link","attrs":{"href":"http://itpservicedesk/HEAT/Modules/SelfService/?NoDefaultProvider=True#serviceCatalog/request/51B665FB8FA24E7B97839CEED71A6410"}}]},{"type":"text","text":"."}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":280},"layout":"default","localId":"c0cd231a-8328-4142-99ce-091332633450"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":281},"layout":"default","localId":"61051deb-968b-495f-9f28-032a36b706f7"}}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"fd7700d2-40bf-40c5-a5e1-7c730382e60f"},"content":[{"type":"text","text":"Attach a list of metadata that needs to be transferred to this owner group"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":359},"layout":"default","localId":"4d4ec103-25f4-41b3-ac7a-e112721e8cf4"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"442b02ca-ef67-4d8f-b9b3-226b00afed80"},"content":[{"type":"text","text":"Select a scenario that best suits your needs:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":122},"layout":"default","localId":"33c9a728-f560-421a-ae41-18b7b48c2cd6"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"db0072cf-6c3c-46d7-b0ef-9f4e79b2fafd"},"content":[{"type":"text","text":"New individual publisher","marks":[{"type":"strong"}]},{"type":"text","text":" - by selecting this option it is assumed you have new metadata to publish in Qld Spatial Catalogue."}]},{"type":"paragraph","attrs":{"localId":"ae264463-b91b-4125-8244-c62902b619d9"},"content":[{"type":"text","text":"If the metadata is already published in Qld Spatial Catalogue, select "},{"type":"text","text":"Replace existing publisher","marks":[{"type":"underline"}]},{"type":"text","text":"."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"b71b02a0-8bee-442c-8a23-9814cb8aa35b"},"content":[{"type":"text","text":"If the metadata is already published in Qld Spatial Catalogue it will be transferred from the existing publisher to your account."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":124},"layout":"default","localId":"550ec7f3-fc2d-450f-b5f4-b57df2695ea6"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","attrs":{"localId":"74ba8792-26b6-4d71-82a2-1a309752adaf"},"content":[{"type":"text","text":"You do not need to submit this form for QSpatial publisher access.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"dcc4e8bb-35e9-4207-8e45-35fbab18a3a2"},"content":[{"type":"text","text":"QSpatial Publisher access management moved from FIM to Spatial Portal. 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do not need to submit this form for the following systems:","marks":[{"type":"strong"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"f74f273c-169b-4317-8b4c-1f834eb0efb2"},"content":[{"type":"text","text":"EDS, Q-Lens and LPE"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"13ad86b9-c74d-4668-acf9-133421a5c4e6"},"content":[{"type":"text","text":"select "},{"type":"text","text":"Single Sign-On","marks":[{"type":"strong"}]},{"type":"text","text":" option > Continue with "},{"type":"text","text":"Microsoft 365","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d852dc80-7e49-43b4-841f-a901a646290c"},"content":[{"type":"text","text":"on the "},{"type":"text","text":"Microsoft Sign in","marks":[{"type":"underline"}]},{"type":"text","text":" screen, click "},{"type":"text","text":"Can’t access your 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"},{"type":"text","text":"ITP Service Desk","marks":[{"type":"link","attrs":{"href":"mailto:ServiceDesk@daf.qld.gov.au"}},{"type":"underline"}]},{"type":"text","text":" to have your network password reset."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"80d1dff9-bdf0-4d55-9a27-99869a07b130"},"content":[{"type":"text","text":"GLR"}]}]},{"type":"paragraph","attrs":{"localId":"edf7f89b-dd13-4af8-873f-bc48f9dbc675"},"content":[{"type":"text","text":"Check the box, complete the following fields and submit this 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attributes"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"6db9b4aa-bad7-4125-bc2b-6a9e7c89b139"},"content":[{"type":"text","text":"GLR Number"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"bdfdb507-f34b-426b-b459-7ee225068858"},"content":[{"type":"text","text":"Lot/plan"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f942988b-e81b-47ca-89d7-d5f73e3401a2"},"content":[{"type":"text","text":"Local Government Area"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"52119318-9a8f-4c32-bc7f-9f0407b994a3"},"content":[{"type":"text","text":"Locality"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1df42efe-1d25-4581-8129-e7108392d6ef"},"content":[{"type":"text","text":"Owner 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"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"bf6a39aa-5d7e-4926-8326-6e42fbcfcee8"},"content":[{"type":"text","text":"Enter your GUID in the box below. 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"}]},{"type":"paragraph","attrs":{"localId":"5e87f6fa-473b-4a8f-96f4-c1fd80b3e4d0"},"content":[{"type":"text","text":"Please see "},{"type":"text","text":"Queensland Survey Register (QSR) roles","marks":[{"type":"link","attrs":{"href":"https://spatial-qld-support.atlassian.net/wiki/external/ZWNkMjI5NDVlYTM4NGJjMzg5YTNiNDUzZjgwMWVkNTg"}}]},{"type":"text","text":" page for more information."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":409},"layout":"default","localId":"315160dd-3324-4d38-8217-701a2eaf539c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":408},"layout":"default","localId":"d96a4699-1f5d-41de-8c46-0d0899808ed3"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"071b4c38-b51c-4157-8e62-33f8539f9445"},"content":[{"type":"text","text":"Before you submit this request, provide your Portal username (GUID)","marks":[{"type":"strong"}]}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c5e79231-d217-4bf9-a6e8-12799847fda1"},"content":[{"type":"text","text":"Go to "},{"type":"text","text":"Spatial Portal","marks":[{"type":"link","attrs":{"href":"https://spatial.information.qld.gov.au/arcgis/home/"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7fedf82b-708f-43b2-9f80-394a826b4a3d"},"content":[{"type":"text","text":"Sign in using "},{"type":"text","text":"Single Sign-On","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5c767c82-4404-4ce8-a64e-afc6d02adeca"},"content":[{"type":"text","text":"Select continue with "},{"type":"text","text":"Microsoft 365","marks":[{"type":"strong"}]},{"type":"text","text":" "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"10d6731b-d43c-4868-a261-ad33e5e0a273"},"content":[{"type":"text","text":"Enter your GUID in the box below. 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If you don’t have a generic email address you can request a distribution list (DL) to be created by ITP at no cost using this form - "},{"type":"text","text":"Email - Distribution List - Creation / Service Catalogue / ITP Support Portal","marks":[{"type":"link","attrs":{"href":"http://itpservicedesk/HEAT/Modules/SelfService/?NoDefaultProvider=True#serviceCatalog/request/51B665FB8FA24E7B97839CEED71A6410"}}]},{"type":"text","text":"."}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":280},"layout":"default","localId":"c0cd231a-8328-4142-99ce-091332633450"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":281},"layout":"default","localId":"61051deb-968b-495f-9f28-032a36b706f7"}}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"fd7700d2-40bf-40c5-a5e1-7c730382e60f"},"content":[{"type":"text","text":"Attach a list of metadata that needs to be transferred to this owner group"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":359},"layout":"default","localId":"4d4ec103-25f4-41b3-ac7a-e112721e8cf4"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"442b02ca-ef67-4d8f-b9b3-226b00afed80"},"content":[{"type":"text","text":"Select a scenario that best suits your needs:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":122},"layout":"default","localId":"33c9a728-f560-421a-ae41-18b7b48c2cd6"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"db0072cf-6c3c-46d7-b0ef-9f4e79b2fafd"},"content":[{"type":"text","text":"New individual publisher","marks":[{"type":"strong"}]},{"type":"text","text":" - by selecting this option it is assumed you have new metadata to publish in Qld Spatial Catalogue."}]},{"type":"paragraph","attrs":{"localId":"ae264463-b91b-4125-8244-c62902b619d9"},"content":[{"type":"text","text":"If the metadata is already published in Qld Spatial Catalogue, select "},{"type":"text","text":"Replace existing publisher","marks":[{"type":"underline"}]},{"type":"text","text":"."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"b71b02a0-8bee-442c-8a23-9814cb8aa35b"},"content":[{"type":"text","text":"If the metadata is already published in Qld Spatial Catalogue it will be transferred from the existing publisher to your account."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":124},"layout":"default","localId":"550ec7f3-fc2d-450f-b5f4-b57df2695ea6"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","attrs":{"localId":"74ba8792-26b6-4d71-82a2-1a309752adaf"},"content":[{"type":"text","text":"You do not need to submit this form for QSpatial publisher access.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"dcc4e8bb-35e9-4207-8e45-35fbab18a3a2"},"content":[{"type":"text","text":"QSpatial Publisher access management moved from FIM to Spatial Portal. 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requested"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":155},"layout":"default","localId":"64e8ec62-1199-428d-b4e0-1bd2d390bf62"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":298},"layout":"default","localId":"10e97564-6c43-4262-92d3-f7b80d248f33"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":382},"layout":"default","localId":"2edf5391-55aa-4813-9111-cfcd4a6653a2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":324},"layout":"default","localId":"88c6ef57-80fb-4faa-8df3-3c989ea43302"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","attrs":{"localId":"047db69e-ca0d-4ea4-9f9b-2d570907deff"},"content":[{"type":"text","text":"You do not need to submit this form for the following systems:","marks":[{"type":"strong"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"f74f273c-169b-4317-8b4c-1f834eb0efb2"},"content":[{"type":"text","text":"EDS, Q-Lens and LPE"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"13ad86b9-c74d-4668-acf9-133421a5c4e6"},"content":[{"type":"text","text":"select "},{"type":"text","text":"Single Sign-On","marks":[{"type":"strong"}]},{"type":"text","text":" option > Continue with "},{"type":"text","text":"Microsoft 365","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d852dc80-7e49-43b4-841f-a901a646290c"},"content":[{"type":"text","text":"on the "},{"type":"text","text":"Microsoft Sign in","marks":[{"type":"underline"}]},{"type":"text","text":" screen, click "},{"type":"text","text":"Can’t access your 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"},{"type":"text","text":"ITP Service Desk","marks":[{"type":"link","attrs":{"href":"mailto:ServiceDesk@daf.qld.gov.au"}},{"type":"underline"}]},{"type":"text","text":" to have your network password reset."}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"80d1dff9-bdf0-4d55-9a27-99869a07b130"},"content":[{"type":"text","text":"GLR"}]}]},{"type":"paragraph","attrs":{"localId":"edf7f89b-dd13-4af8-873f-bc48f9dbc675"},"content":[{"type":"text","text":"Check the box, complete the following fields and submit this 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