Jira Service Management

{"xsrfToken":"7dc171f0ca37b2535621ec27c0b45d297ba4d543_lout","branding":{"id":"2","key":"rs","name":"Spatial Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e8fba","headerLinkHoverBGColor":"#1e8fba","headerBadgeColor":"#1e8fba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWUzYWY5LTdlNmYtNDJiOC1iMGQzLWUyM2UzOGU3YjdlNiI6WyJyZWFkIl19LCJleHAiOjE3MzUwNjQxMjQsIm5iZiI6MTczNTA2MzUyNH0.6fdhOpNwCrljHAGL-cPg6OgvS1BGpraPjKuk7_lHUM8&client=84f7ff63-cc02-46db-8718-47d92d219971&mode=fit","logoId":"e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","userInitialAnnouncementHeader":"About the Spatial Help Centre","userInitialAnnouncementMessageWiki":"The Spatial Help Centre is unavailable over the Christmas period, resuming on 2 January 2025.\nSpatial Help Centre is an initiative of Spatial Information, Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (Queensland) <a href=\"https://spatial-qld-support.atlassian.net/wiki/spaces/SHC/pages/63373356/Your+Privacy+how+to+sign+up+and+why+you+should#Your-Privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Your Privacy</a> <a href=\"https://spatial-qld-support.atlassian.net/wiki/external/63373356/NmZmZjgyZDRmNzY1NDNiYzg0ZTMxOTJiZjRlOThlYzI?atlOrigin=eyJpIjoiMTU1MjQyNGI3MTUwNDEyZmExMGQ1NWJkNDc1YjliMWMiLCJwIjoiYyJ9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to sign up and why you should</a> <a href=\"https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to log in with a third-party account (e.g. Microsoft)</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","announcementHeader":"About the Spatial Help Centre","announcementMessage":"The Spatial Help Centre is unavailable over the Christmas period, resuming on 2 January 2025. \n\nSpatial Help Centre is an initiative of Spatial Information, Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (Queensland)\n[Your Privacy|https://spatial-qld-support.atlassian.net/wiki/spaces/SHC/pages/63373356/Your+Privacy+how+to+sign+up+and+why+you+should#Your-Privacy]\n[How to sign up and why you should|https://spatial-qld-support.atlassian.net/wiki/external/63373356/NmZmZjgyZDRmNzY1NDNiYzg0ZTMxOTJiZjRlOThlYzI?atlOrigin=eyJpIjoiMTU1MjQyNGI3MTUwNDEyZmExMGQ1NWJkNDc1YjliMWMiLCJwIjoiYyJ9]\n[How to log in with a third-party account (e.g. Microsoft)|https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d165fdb4-4745-4ca1-8232-4dbef107813b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNjVmZGI0LTQ3NDUtNGNhMS04MjMyLTRkYmVmMTA3ODEzYiI6WyJyZWFkIl19LCJleHAiOjE3MzUwNjQxMjQsIm5iZiI6MTczNTA2MzUyNH0.cRzadx9w-woHTQnY8EyuB4bOp2vyRtQBmnMbhcAZe04&client=84f7ff63-cc02-46db-8718-47d92d219971&height=300&mode=fit","bannerMediaApiFileId":"d165fdb4-4745-4ca1-8232-4dbef107813b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"rs","projectId":10000,"serviceDeskId":2,"name":"Spatial Customer Support","description":"Submit an enquiry or access request to the Customer Support team","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"755","name":"Access Imagery and Elevation Services","descriptionHtml":"","callToAction":"Access Imagery and Elevation Services","introHtml":"Spatial Portal Access for restricted imagery and elevation services (SISP)","icon":10511,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[169],"key":""},{"id":"632","name":"Court Certificate","descriptionHtml":"Please only provide location and time details - do not include legal and court proceeding information. If sensitive information is required, request a phone call.\nProcessing time is 10 business days from date of quote confirmation.\n< IMPORTANT INFORMATION > Receipting of payments is now closed for 2024. Payment processing will recommence on 6 January 2025. There will be a delay with quote preparation due to the Christmas period and staff taking leave.\nFor more information: See <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates - Imagery</a> (Additional costs for imagery orthophotos will be included in the quote). See <a href=\"https://www.legislation.qld.gov.au/view/html/inforce/current/act-1977-047#sec.66\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Astronomical Phenomenon - Evidence Act 1977 Part 5, Division 2, Section 66</a>.\nYour privacy: see <a href=\"https://www.resources.qld.gov.au/legal/privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy</a>","callToAction":"Court Certificate","introHtml":"Request court certificate for metadata validation of an aerial photography frame / orthophoto tile or Astronomical Phenomenon.","icon":10523,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[3],"key":""},{"id":"635","name":"eLVAS Access Request","descriptionHtml":"","callToAction":"eLVAS Access Request","introHtml":"Request access to the electronic Land and Vegetation Administration System (eLVAS).","icon":10737,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[169],"key":""},{"id":"636","name":"eLVAS General Request","descriptionHtml":"","callToAction":"eLVAS General Request","introHtml":"Request offer withdrawals, re-open cases, batch document deletion, change tenancy details, organisation correction.","icon":10738,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[169],"key":""},{"id":"647","name":"General service request","descriptionHtml":"Used by government employees for general questions that don't fit any of the other Government use only forms","callToAction":"General service request","introHtml":"Use this form for all other requests.","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[169],"key":""},{"id":"129","name":"How do I.....","descriptionHtml":"","callToAction":"How do I.....","introHtml":"Ask about how to do something or find something in a spatial application.","icon":10632,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[3],"key":""},{"id":"608","name":"Planet - QSat access request","descriptionHtml":"By completing and submitting this form you agree to the <a href=\"https://www.forgov.qld.gov.au/property-land-and-infrastructure/view-qsat-satellite-images-of-queensland\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">QSat terms and conditions</a>","callToAction":"Planet - QSat access request","introHtml":"Request access to Planet satellite imagery under the QSat initiative.","icon":10503,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[169],"key":""},{"id":"650","name":"Purchase Imagery and LiDAR","descriptionHtml":"","callToAction":"Purchase Imagery and LiDAR","introHtml":"Purchase latest LiDAR and high resolution scanned or digital imagery.","icon":10468,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"221","name":"Report a data or technical issue","descriptionHtml":"","callToAction":"Report a data or technical issue","introHtml":"Report data errors (eg. address, map label, rural property name) and technical issues with systems or services.","icon":10656,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[3,169],"key":""},{"id":"640","name":"Spatial Help Centre Access Request","descriptionHtml":"","callToAction":"Spatial Help Centre Access Request","introHtml":"Request access to 'restricted' forms, knowledge base, or space within the QLD Spatial Information Help Centre. Report issues accessing the Help Centre or with your account. Register as a new Spatial Information staff member.","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[169],"key":""},{"id":"634","name":"System Access Request","descriptionHtml":"<a href=\"https://spatial-qld-support.atlassian.net/wiki/external/YmExOTc3ZDU4N2MxNGY3Mjg3ZDhiMDA2NDY0N2I3NTM\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read about how the SMIS system being decommissioned affects you</a>","callToAction":"System Access Request","introHtml":"Request access to Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development systems: (GLR, QNTIME, SMIS, LPE, CISP, LAMS, LTL, SCDB, QSpatial data publisher).","icon":10513,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[169],"key":""},{"id":"219","name":"Address data - questions or issues","descriptionHtml":"","callToAction":"Address data - questions or issues","introHtml":"Ask a question about or report an issue with a Queensland address","icon":10654,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[],"key":""},{"id":"641","name":"Custom mapping request form","descriptionHtml":"","callToAction":"Custom mapping request form","introHtml":"","icon":10740,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"642","name":"Large format plot request","descriptionHtml":"","callToAction":"Large format plot request","introHtml":"This form should be used to submit requests for A0 or A1 plotting","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"131","name":"Printing, copyright or licensing questions","descriptionHtml":"","callToAction":"Printing, copyright or licensing questions","introHtml":"If you have a question relating to the printing of one of our products, or a copyright or licensing question please use this form.","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"638","name":"Qld Globe or GeoResGlobe - new topic request","descriptionHtml":"This form should only be completed when a new TOPIC is required in the Queensland Globe or GeoResGlobe. Do not submit this form unless all layers for your new topic have been added to the Queensland Globe or GeoResGlobe. For more information on Globe topics see: <a href=\"https://qldglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://qldglobe.information.qld.gov.au/help-info/topics.html</a> <a href=\"https://georesglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://georesglobe.information.qld.gov.au/help-info/topics.html</a>","callToAction":"Qld Globe or GeoResGlobe - new topic request","introHtml":"Request a new TOPIC in the Qld Globe or GeoResGlobe","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"639","name":"Qld Globe or GeoResGlobe - Shared map extension","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe - Shared map extension","introHtml":"If you require a shared map to remain active for longer than 30 days please complete and submit this form.","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"637","name":"Qld Globe or GeoResGlobe layer requests","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe layer requests","introHtml":"This form should be completed and submitted for Qld Globe or GeoResGlobe new layer requests or to update or remove existing layers. Before submitting a request please note the publication timeframes.","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"220","name":"Report a data issue","descriptionHtml":"","callToAction":"Report a data issue","introHtml":"Have you identified a possible issue with our data, if so submit details of the issue using this form.","icon":10655,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[],"key":""},{"id":"132","name":"Request spatial data","descriptionHtml":"","callToAction":"Request spatial data","introHtml":"Request access to free imagery, data or services","icon":10550,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"646","name":"SiteScan ESRI Drone software - new user access request","descriptionHtml":"","callToAction":"SiteScan ESRI Drone software - new user access request","introHtml":"","icon":10744,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""},{"id":"649","name":"Survey Plan Quality","descriptionHtml":"","callToAction":"Survey Plan Quality","introHtml":"Used for requests forwarded from Titles Qld","icon":10746,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Contact Us"},{"id":169,"name":"Access to systems and applications"}],"orderMapping":{"3":[129,221,650,632],"169":[634,608,635,636,640,755,221,647]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","appLinkName":"System Confluence","appLinkUrl":"https://spatial-qld-support.atlassian.net/wiki","spaceKey":"QSUITE","spaceName":"Spatial Application - Customer Support","spaceUrl":"https://spatial-qld-support.atlassian.net/wiki/spaces/QSUITE","isServer":false},"labels":[],"projectKey":"CSREF","serviceDeskId":2,"kbLinkDomainURLs":["https://spatial-qld-support.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSREF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUwNjQ3MjQsIm5iZiI6MTczNTA2MzUyNH0.KGvn4zXBlZkmVyKk_3AXQUeNVXgiQFTYJoBUcaYzAw8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"84f7ff63-cc02-46db-8718-47d92d219971","tokenDurationInMins":20}},"kbPage":{"id":509575353,"title":"LPE knowledgebase","url":"https://spatial-qld-support.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/509575353","space":{"key":"SAQLDGOV","name":"Land Parcel Enquiry tool (LPE)","id":509575188},"serviceDeskIds":[2],"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","idInString":"509575353","projects":[{"projectId":10000,"serviceDeskId":2,"portalId":2}]}}