{"xsrfToken":"787a5b6c0716b06f9279943a4e1bff3f564e1aed_lout","branding":{"id":"2","key":"rs","name":"Spatial Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e8fba","headerLinkHoverBGColor":"#1e8fba","headerBadgeColor":"#1e8fba"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YWUzYWY5LTdlNmYtNDJiOC1iMGQzLWUyM2UzOGU3YjdlNiI6WyJyZWFkIl19LCJleHAiOjE3MzA0NTA0ODAsIm5iZiI6MTczMDQ0OTg4MH0.nN_Jx99ClVzAXT4dAXObay4VwOtbNamdtJROs6GEOF0&client=84f7ff63-cc02-46db-8718-47d92d219971&mode=fit","logoId":"e7ae3af9-7e6f-42b8-b0d3-e23e38e7b7e6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","userInitialAnnouncementHeader":"About the Spatial Help Centre","userInitialAnnouncementMessageWiki":"<p>Spatial Help Centre is an initiative of Spatial Information, Department of Resources (Queensland)<br> <a href=\"https://spatial-qld-support.atlassian.net/wiki/spaces/SHC/pages/63373356/Your+Privacy+how+to+sign+up+and+why+you+should#Your-Privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Your Privacy</a><br> <b>To get started type your question into the search bar above.</b><br> <a href=\"https://spatial-qld-support.atlassian.net/wiki/external/63373356/NmZmZjgyZDRmNzY1NDNiYzg0ZTMxOTJiZjRlOThlYzI?atlOrigin=eyJpIjoiMTU1MjQyNGI3MTUwNDEyZmExMGQ1NWJkNDc1YjliMWMiLCJwIjoiYyJ9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to sign up and why you should</a><br> <a href=\"https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to log in with a third-party account (e.g. Microsoft)</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Queensland Spatial Help Centre","sharedPortalName":"Queensland Spatial Help Centre","announcementHeader":"About the Spatial Help Centre","announcementMessage":"Spatial Help Centre is an initiative of Spatial Information, Department of Resources (Queensland)\n[Your Privacy|https://spatial-qld-support.atlassian.net/wiki/spaces/SHC/pages/63373356/Your+Privacy+how+to+sign+up+and+why+you+should#Your-Privacy]\n*To get started type your question into the search bar above.*\n[How to sign up and why you should|https://spatial-qld-support.atlassian.net/wiki/external/63373356/NmZmZjgyZDRmNzY1NDNiYzg0ZTMxOTJiZjRlOThlYzI?atlOrigin=eyJpIjoiMTU1MjQyNGI3MTUwNDEyZmExMGQ1NWJkNDc1YjliMWMiLCJwIjoiYyJ9]\n[How to log in with a third-party account (e.g. Microsoft)|https://support.atlassian.com/atlassian-account/docs/log-in-with-a-third-party-account/]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d165fdb4-4745-4ca1-8232-4dbef107813b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGY3ZmY2My1jYzAyLTQ2ZGItODcxOC00N2Q5MmQyMTk5NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxNjVmZGI0LTQ3NDUtNGNhMS04MjMyLTRkYmVmMTA3ODEzYiI6WyJyZWFkIl19LCJleHAiOjE3MzA0NTA0ODAsIm5iZiI6MTczMDQ0OTg4MH0.Xq0NKy72hyK8Nwc6R3PBSxTuffUkbKFLTQsWmKvRLXg&client=84f7ff63-cc02-46db-8718-47d92d219971&height=300&mode=fit","bannerMediaApiFileId":"d165fdb4-4745-4ca1-8232-4dbef107813b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"rs","projectId":10000,"serviceDeskId":2,"name":"Spatial Customer Support","description":"<p>Submit an enquiry or access request to the Customer Support team</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"219","name":"Address data - questions or issues","descriptionHtml":"","callToAction":"Address data - questions or issues","introHtml":"<p>Ask a question about or report an issue with a Queensland address</p>","icon":10654,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[3],"key":""},{"id":"632","name":"Court Certificate - Imagery","descriptionHtml":"<p>Please only provide location and time details in this request. Do not provide legal and court proceeding information. If sensitive information is required, request a phone call.</p>\n<p>10 business days processing time. More information: <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates</a>.</p>\n<p>Your privacy: <a href=\"https://www.resources.qld.gov.au/legal/privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy</a></p>","callToAction":"Court Certificate - Imagery","introHtml":"<p>Use this form to request imagery for a court proceeding. Information about what is provided and associated costs are here: <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Court Certificates</a>. Processing time: once confirmed by the customer - 10 working days to full resolution. Your privacy: <a href=\"https://www.resources.qld.gov.au/legal/privacy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Privacy</a></p>","icon":10523,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[3],"key":""},{"id":"635","name":"eLVAS Access Request","descriptionHtml":"","callToAction":"eLVAS Access Request","introHtml":"<p>Complete and submit this form to request access to the electronic Land and Vegetation Administration System (eLVAS)</p>","icon":10737,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[169],"key":""},{"id":"636","name":"eLVAS General Request","descriptionHtml":"","callToAction":"eLVAS General Request","introHtml":"<p>Use this form for offer withdrawals, re-open cases, batch document deletion, change tenancy details, organisation correction etc.</p>","icon":10738,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[169],"key":""},{"id":"647","name":"General service request","descriptionHtml":"<p>Used by government employees for general questions that don't fit any of the other Government use only forms</p>","callToAction":"General service request","introHtml":"<p>Use this form for all other requests</p>","icon":10512,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[169],"key":""},{"id":"129","name":"How do I.....","descriptionHtml":"","callToAction":"How do I.....","introHtml":"<p>Ask us questions about how to do something or find something in a spatial application</p>","icon":10632,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[3,169],"key":""},{"id":"608","name":"Planet - QSat access request","descriptionHtml":"<p>By completing and submitting this form you agree to the <a href=\"https://www.forgov.qld.gov.au/property-land-and-infrastructure/view-qsat-satellite-images-of-queensland\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">QSat terms and conditions</a></p>","callToAction":"Planet - QSat access request","introHtml":"<p>Request access to Planet satellite imagery under the QSat initiative.</p>","icon":10503,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[169],"key":""},{"id":"650","name":"Purchase Imagery and LiDAR","descriptionHtml":"<p><b>Purchase</b> LiDAR less than 3 years old (see <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/data/topographic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pricing</a>) and digital imagery (see <a href=\"https://www.business.qld.gov.au/running-business/support-assistance/mapping-data-imagery/imagery/aerial-photography\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">pricing</a>).</p>\n<p>For <b>free</b> LiDAR <b>older</b> than 3 years old go to <a href=\"https://elevation.fsdf.org.au/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Elvis - Elevation and Depth - Foundation Spatial Data</a></p>","callToAction":"Purchase Imagery and LiDAR","introHtml":"<p>Purchase LiDAR less than 3 years old and high resolution scanned or digital imagery.</p>","icon":10468,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"220","name":"Report a data issue","descriptionHtml":"","callToAction":"Report a data issue","introHtml":"<p>Have you identified a possible issue with our data, if so submit details of the issue using this form.</p>","icon":10655,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[3],"key":""},{"id":"221","name":"Report a system or technical issue with a spatial application","descriptionHtml":"","callToAction":"Report a system or technical issue with a spatial application","introHtml":"<p>Is one of our systems, applications or services not performing as you'd expect, submit the details using this form.</p>","icon":10656,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[3,169],"key":""},{"id":"132","name":"Request spatial data","descriptionHtml":"","callToAction":"Request spatial data","introHtml":"<p>Request access to free imagery, data or services</p>","icon":10550,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"640","name":"Spatial Help Centre Access Request","descriptionHtml":"","callToAction":"Spatial Help Centre Access Request","introHtml":"<p>Use this form to request access to 'restricted' forms, knowledge base, or space within the QLD Spatial Information Help Centre. Report issues accessing the Help Centre or with your account. Register as a new Spatial Information staff member.</p>","icon":10517,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[169],"key":""},{"id":"634","name":"System Access Request","descriptionHtml":"<p><a href=\"https://spatial-qld-support.atlassian.net/wiki/external/YmExOTc3ZDU4N2MxNGY3Mjg3ZDhiMDA2NDY0N2I3NTM\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read about how the <b>SMIS</b> system being decommissioned affects you</a></p>","callToAction":"System Access Request","introHtml":"<p>Request access to the following Department of Resources systems (GLR, QNTIME, SMIS, LPE, CISP, LAMS, LTL, SCDB or QSpatial data publisher)</p>","icon":10513,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[169],"key":""},{"id":"755","name":"Access Imagery and Elevation Services","descriptionHtml":"","callToAction":"Access Imagery and Elevation Services","introHtml":"<p>Spatial Portal Access for restricted imagery and elevation services</p>","icon":10511,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"641","name":"Custom mapping request form","descriptionHtml":"","callToAction":"Custom mapping request form","introHtml":"","icon":10740,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"642","name":"Large format plot request","descriptionHtml":"","callToAction":"Large format plot request","introHtml":"<p>This form should be used to submit requests for A0 or A1 plotting</p>","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"131","name":"Printing, copyright or licensing questions","descriptionHtml":"","callToAction":"Printing, copyright or licensing questions","introHtml":"<p>If you have a question relating to the printing of one of our products, or a copyright or licensing question please use this form.</p>","icon":10529,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"638","name":"Qld Globe or GeoResGlobe - new topic request","descriptionHtml":"<p>This form should only be completed when a new TOPIC is required in the Queensland Globe or GeoResGlobe.<br class=\"atl-forced-newline\"> Do not submit this form unless all layers for your new topic have been added to the Queensland Globe or GeoResGlobe.<br class=\"atl-forced-newline\"> For more information on Globe topics see: <br class=\"atl-forced-newline\"> <a href=\"https://qldglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://qldglobe.information.qld.gov.au/help-info/topics.html</a> <br class=\"atl-forced-newline\"> <a href=\"https://georesglobe.information.qld.gov.au/help-info/topics.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://georesglobe.information.qld.gov.au/help-info/topics.html</a></p>","callToAction":"Qld Globe or GeoResGlobe - new topic request","introHtml":"<p>Request a new TOPIC in the Qld Globe or GeoResGlobe</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"639","name":"Qld Globe or GeoResGlobe - Shared map extension","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe - Shared map extension","introHtml":"<p>If you require a shared map to remain active for longer than 30 days please complete and submit this form.</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"637","name":"Qld Globe or GeoResGlobe layer requests","descriptionHtml":"","callToAction":"Qld Globe or GeoResGlobe layer requests","introHtml":"<p>This form should be completed and submitted for Qld Globe or GeoResGlobe new layer requests or to update or remove existing layers.<br class=\"atl-forced-newline\"> Before submitting a request please note the publication timeframes.</p>","icon":10570,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"646","name":"SiteScan ESRI Drone software - new user access request","descriptionHtml":"","callToAction":"SiteScan ESRI Drone software - new user access request","introHtml":"","icon":10744,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""},{"id":"643","name":"Spatial Information Resources (SIR) access request","descriptionHtml":"","callToAction":"Spatial Information Resources (SIR) access request","introHtml":"<p>This form should be used for SIR access-related requests.</p>","icon":10741,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[],"key":""},{"id":"648","name":"Spatial Portal Access request","descriptionHtml":"<p>This form should be completed if you require access to a restricted web service in the Spatial Portal.<br> This form is primarily intended for SISP members who need to request access to restricted Imagery or Elevation Services.</p>","callToAction":"Spatial Portal Access request","introHtml":"<p>Use this form to request access to the restricted web services in Spatial Portal.</p>","icon":10745,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"644","name":"Spatial Web Services - access request","descriptionHtml":"","callToAction":"Spatial Web Services - access request","introHtml":"<p>This form is hidden from the portal as it is for DASS Internal Use only</p>","icon":10742,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[],"key":""},{"id":"649","name":"Survey Plan Quality","descriptionHtml":"","callToAction":"Survey Plan Quality","introHtml":"<p>Used for requests forwarded from Titles Qld</p>","icon":10746,"iconUrl":"https://spatial-qld-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Contact Us"},{"id":169,"name":"Government use only: access to systems and applications"}],"orderMapping":{"3":[129,221,220,219,650,132,632],"169":[634,608,635,636,640,129,221,647]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a1834da2-bd49-3b25-927e-ea18ea7aa7a0","appLinkName":"System Confluence","appLinkUrl":"https://spatial-qld-support.atlassian.net/wiki","spaceKey":"QSUITE","spaceName":"Spatial Application - 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